[Resolved]  Tata Docomo — Irresponsible Docomo Employee in Kamarajar Salai, Madurai, Tamilnadu.

Address:

Madurai, Tamil Nadu

I own a post paid mobile connection for the number +91 [protected]. I wanted to cancel the connection for the reason being inappropriate billing and i submitted my cancellation request dated 18/10/2014. But the so called customer service asked me to change the connection into prepaid instead of cancelling the same. So as per the requirement i submitted all the documents to change the connection to prepaid. But it has been more than 2 weeks still my connection has neither been cancelled nor been changed to prepaid. I really don't understand what more the company expects from me to do. I called the customer care for the follow up on the request but they want me to contact the branch but if i go to the branch they are giving me irresponsible and harsh reply especially the person in Kamarajar salai Branch, Madurai, Tamil Nadu. I have been mentally harassed by this people on this issue. I was never given a proper procedure on this process. I just want to cancel the account.. This is the worst service of any service provider.