Tata Docomo — Is collecting tax on the deducted amount in the bill

Address:	Bangalore, Karnataka, 50047
Website:	tatadocomo.com

I am sick and tired o[censored]sing Tata DoCoMo and paying for the services which I have not at all used, request no. 80035 I was charged late payment charges 50 INR for making the payment after due date but the payment which was due had billing issues and the issue was resolved in more than 20 days instead of the promised time of 48 hours and I was informed that I can make the payment only after issue is resolved, then why am I supposed to bear the late payment charges when your billing department is not able to resolve the problem on time, for the waiver of this 50 INR+ tax attached with it. I had to call thrice at your customer care at first time the CCE refused to take the complaint and providing me the request number saying that it will be adjusted in 48 hours and I will get a call back from their end but he can't take the complaint regarding this matter, nothing happened no response and waiver was provided even after 10 days also, so I had to call again on 7th November 2015 then after speaking to floor manager Ms Srilatha she assured me that the waiver will be provided and gave me the reference number 80035, today I got a message that the waiver is provided when I checked, I was surprised to see that the waiver is provided for only INR 50 and not the tax attached to it. when I called your customer care the CCE again said that it will be adjusted in 48 hours and he can't provide me the reference number related to this conversation and issue raised and when I requested to speak with the Sr. manager my call was transferred to Mr Santosh and he kept on telling that we cannot provide the waiver on tax amount as we have already adjusted the late payment amount and after that on my request he transferred the call to the floor manager and he also kept on insisting that 7 INR which is the Tax part of 50 INR late payment charges will be again adjusted in next month bill and said that we can't provide you waiver again and again every month, as if I am begging for the waiver every month, it's your company's fault and why am I supposed to pay the amount for services which I have not at all used. How is this possible that I am not paying INR 50 late payment charges but I am liable to make the payment of the Tax amount attached to the 50 INR, is this amount going into companies pocket in spite of going to government and why am I supposed to pay tax on late payment if I am not paying the late payment charges only, your CCE is really pathetic and I am tired of explain this to them, I really want to get rid of your services and find a better service provider for me and I can't really take all this nonsense every now and then the way your CCE talks if feels as if I am begging them for my own money. Any which way I do not get tata docomo signals at my home most of the time when I am at home my number is in no service mode or emergency mode and I am liable to make the payment for the rental without able to use your services as no signals at all how can I make the calls, I have already raised the complaint related to this matter which is still pending for more than 1.5 months over and above I have to face all this crap every month.

Kindly help me with this issue to be resolved; I am not going to make the payment for the tax attached to the late payment charges. Kindly let me know about the resolution before the due date so that I can make the payment on time, otherwise again next month I will be facing the same crap from your CCE's.

Thanks & Best Regards,
Divya Gupta