[Resolved]  Tata Docomo — Issue Activating a number

Address:Coimbatore, Tamil Nadu

Hi, I was trying to activate the number [protected] from last 30th Nov and still it is not been active. As I wasnt using for few days number was barred. I tried to replace a sim on 30th Nov and from then on it is not active. When I try to reach it says the number is temporarily out of service. I had called the customer care more than 10 times and the response is wait for 4 hours, wait for 48 hours, wait for 1 hour, wait for 24 hours. I was requested to go to the showroom to activate it I did that too few times still not done. I still do not know how can I help you so that you can activate my number. I am really upset with the way I get responses from the customer care and the way they talk. I do not know if this is the right mail id I am supposed to send the request. If not let me know to whom should I send the request. This number is in the name of my wife. Name Saranya Mahalingam. Alternate number to reach me is [protected] Regards, Madhan
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Aug 14, 2020
Complaint marked as Resolved 
Tata Docomo customer support has been notified about the posted complaint.
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Comments

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak to you personally over the call, to understand your concerns regarding activation however, we were unable to contact you, since your call was not answered.

We would like to inform you that your number is in well active mode. Hence, we request you to write us an email at the below mentioned ID, if you are facing any issues, to get the needful done.

You can also email us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer care,
Tata Docomo.

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