Tata Docomo — issue with long outages of tata docomo broadband

Address:

Pune, Maharashtra, 411045

I am using Tata docomo broadband for last 5 years (ACC[protected]. Today there is a downtime since 11:00 am and after calling customer care around 6:00pm I got a standard answer of area outage and services will be back by 11:00pm.
I want to register complaint and want an official answer from you company for
1) For bill you keep sending hundreds of reminders and mails but for a known outage why a single SMS or email is not sent to customers?
2) Why these outages are not discounted in the bill? As per the plan I am entitled for unlimited internet for full month. So such outages should be discounted?

regards
Rahul