Tata Docomo — landline security deposit refund

Address:No 1/1 18 th b cross lakshmipuram ulsoor, Bangalore, Karnataka, 560008

Dear sir/madam i have taken tata docomo landline connection. But when the company was closed i surrendered my landline and requested for the refund of my security deposit. Initially the told me it would take 3months and told me to mail the details to mail id [protected]@tatadocomo.com. But even after 6 months after mailing there is no proper response from them please help me solving this issue and do needful
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Every time a message type information comes up saying that "mCheck on Tata- processing..."

I forgot my facebook password ... To recover I need otp number on my registered number of tata docomo but not able to receive otp number
Pls help ecen not able to talk with customer care number

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