[Resolved] Tata Docomo — ldr service automatically got activated
R
Rahulsethi8
from Noida, Uttar Pradesh
Address:
160055
Respected sir/ ma'am, i am rahul sethi mob no-[[protected]]. I haven't subscribed for any ldr service. But today i got message that ldr service has been activated on my no. My balance has been deducted showing that ldr service has been activated on my no. I want to say that i don't know what kind of service ldr is and how to use it. And i haven't subscribed for any of these services. After that i called customer care and deactivaed the service. Earlier also top games service got activated... I am planning to change my number to jio. So i request you sir/maam that please refund my balance in my no and help me out with it. Yours faithfully rahul sethi [[protected]]
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Dec 18, 2017
Complaint marked as Resolved
Tata DoCoMo customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2017
Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Verified Support
Nov 15, 2017
Tata DoCoMo Customer Care's response We would like to inform you that, LDR service was activated by you on[protected]:31PM through SDP_WAP mode and hence the balance of Rs.35/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated LDR Service on your number. so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.35/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 15-NOV-2017 at 14:26:58PM.
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