[Resolved]  Tata Docomo — Looting of tata docomo

Address:	New Delhi, Delhi, 500032
Website:	www.tatadocomo.com

Dear sir,

I was holding tat docomo no. [protected].in the month of may-16 when i went to kerala i activated gprs collection. On successful activation and receipt of message i used the same from kerala. On receipt of may month bill i was shocked they charged me 5000 for internet charge. On inquiring they are telling the net plan is active state wise. Since connection is of telegana net plan is invalid in kerala.

1. There was no communication at the time of activation that net plan will charged state wise. Also, other operator is not charging that way so how the customer aware about the same. Also, if the net plan is not valid in kerala why they activated when the customer tried to activate from kerala and sent a success message. Moreover, they the charged net plan amount of rs. 99 also.
2. Later they stopped my outgoing given a docket confirming will be closed next month. Means i charged one 1 month rent with out outgoing facility still not received a revert for docket no.[protected]
3. Post this i received a call from appellate and stated they will reduce 20% charge rest i need to pay. Failed to under stand how they are charging. Call recorded if needed can be forwarded
4. Post this given one more docket no. No written revert for that too except some calls from some outsources people
5. This happened 6 months back also and they charged wrong amount of 3500 and after 2 months fallow-up and mail s they adjusted the same amount in next 2 month bills. Not paid any interest for my hard earned money of 3500 they kept for almost 2 months period. Have all the supporting mails and adjustment mail with apology if needed can be forwarded.

Now they are torturing me for the payment without a revised bill. Sending some third parties to my house daily 10-15 calls to my mobiles.
Please assist to whom i need to approach to resolve.
If i take any extreme step please note these people are responsible. No revert from trai as they are not at all interested in customer complaints

Rgds,

Renjith