Tata Docomo — Mental and economic harassment by Tata Docomo

Address:Pune, Maharashtra

This is to bring into your notice that i was using Tata docomo postpaid no - [protected] since 2013 and which i have paid all my bills on time and also the bill of Oct 2014, Around 1 week back i came to know that out going facility from my current no [protected] is blocked because i have not paid my outstanding bill of my previous no - [protected], ( which i have paid in PCMC Tata Docomo outlet ), sunddenly one day i am not able to call anyone reason i ask to your customer service they said "i have not paid my previous mobile bill of [protected], " hence, company has blocked my current no, also the company has asked me to clear my previous bill. Let me make one thing very clear that I have paid my last bill and have also asked the outlet to discount the connection, for which the outlet person said that they will do that, but now i feel cheated by Tata Docomo, and that they have not done that. My outgoing was blocked few days back & today my incoming is also blocked because of this i have suffered huge loss, who will bear it ? Why should i suffer when there is a mistake from companies end. company has blocked my outgoing &incoming call without any any intimation I request you to kindly look into the matter &guid me futher Regards Amenoor Rahman shaikh [protected]
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care
Tata Docomo
Dear Customer,

" We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we request you to kindly revert us with the scan copy of the payment receipt(of old account) in pdf format which you have done at the Tata Docomo outlet to [protected]@tatadocomo.com for the need full to be done. "

Thanks and Regards,
Customer Care
Tata Docomo

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