Tata Docomo — Mobile gsm connection

Address:	Panipat, Haryana, 132140
Website:	www.tatadocomo.com

Dear Sir, I am using the Tata docomo services for the past 03 years and didn’t faced any issues till Dec 2015. On 29th Dec 2015, I have received a call from your customer care stating the offer of Mobile tarif[censored]pgradation from my existing 899 monthly plan to 1399 monthly plan with additional benefits of Roaming free data services. After hearing the benefits listed by Tata Docomo customer service person, I have agreed for the plan change and she has given me the plan Upgradation reference no:[protected] and she also confirmed that the plan will reflect from your next billing cycle (from 11th jan 2016 ) onwards. On 11th Jan 2016, I have received a confirmation that your Mobile tariff request has been closed and I have started using data services from 11th Jan 16 to 12th Feb 2016. On 13th Feb 2016, I have received a bill amounting to Rs. 13250 incl service tax charging towards usage of data services. The plan was not upgraded from Tata DOcomo and further they have charged me for the data services also. I have requested for waive off the charges towards the data services from the bill (period 11th Jan 2016 to 12th Feb 2016). Initially they have agreed for the Waive off but now they have stopped my outgoing calls and harassing me to pay the entire bill. Kindly take up the issue with Tata docomo services