Tata Docomo — Mobile video club /balance deduction | |||
Mob. No. - [protected]. Docomo has deducted Rs 27.41 from main balance on the name of mobile video club subscription at 5:05 a. m. When I was sleeping. I was dialling to customer care but call is not connecting. This is seond time in 20 day period, that time deduction was Rs 5/day, but I was not caring due to lake of time. But now enough, Please Help. Was this information helpful? | |||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We would like to inform you that, LDR service was activated by you on[protected] at 04:57AM through SDP_WAP mode and hence the balance of Rs.27.41/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.35/- has been credited to your account as a onetime goodwill gesture with the docket number PSG[protected] on dated 07-NOV-2015 at 06:50PM. Further, we would like to inform you that all our Tata Docomo executives would be busy with other customers at that moment. You may call back, or dial *141# for information on our products and *191# for information on our services. Or, you could log onto www.tatadocomo.com and register your request or complaint through My Account service available on our website.
Regards,
Customer Care
Tata Docomo
We would like to inform you that, LDR service was activated by you on[protected] at 04:57AM through SDP_WAP mode and hence the balance of Rs.27.41/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.35/- has been credited to your account as a onetime goodwill gesture with the docket number PSG[protected] on dated 07-NOV-2015 at 06:50PM. Further, we would like to inform you that all our Tata Docomo executives would be busy with other customers at that moment. You may call back, or dial *141# for information on our products and *191# for information on our services. Or, you could log onto www.tatadocomo.com and register your request or complaint through My Account service available on our website.
Regards,
Customer Care
Tata Docomo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo