[Resolved] Tata Docomo — "Monthly 3G data of 1.5 GB not received for the recharge of Rs: 447 | |||
Hello, I am resident of Bangalore, I have recharged for Rs:447 with Tata docomo on 4th october 2015. Number: [protected] And as per the 3G plan i should receive 1.5 GB 3G data every month, for the next 3 months. Similarly i have received 1.5 GB 3G data on 4th october 2015, and the next 1.5 GB should be recived on 5th November 2015. But however i have not recived the 1.5 GB 3G data on 5th November to till date, I have raised this issue with Tata docome customer care, they advised me that there was an delay in the process and hence my issue would be resolved and i will be getting my quota of 1.5GB 3G Data in next 24 hours. But I didnt get any data after 24 hours, and i have called customer care again, and the representative said the same thing that i would receive data in next 24 hours, but again i ddint get, similarly i have requested again, but again no data. Its been more than 96 hours now. Infact they are refusing to take a complaint for this issue, saying complaint is not required we can fix it. But no action has been taken yet. i request all to please get me the 3G data of 1.5GB for the 2nd month as per the plan. Was this information helpful? | |||
Mar 4, 2017 Complaint marked as Resolved Customer Care resolved the issue. Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Hi Tata DoCoMo Customer care-
I have not received any resolution yet.
I supposed to be received with 1.5GB 3G data on 5th November but now its almost been 10 days no action taken yet.
The Complaint reference number logged with Tata DoCoMo is
PSMR12163518.
This is an act of negligence, I have lost my money and also my data.
Kindly atleast update me that you are not able to provide the data.
So that we can port our number to other networks.
I have not received any resolution yet.
I supposed to be received with 1.5GB 3G data on 5th November but now its almost been 10 days no action taken yet.
The Complaint reference number logged with Tata DoCoMo is
PSMR12163518.
This is an act of negligence, I have lost my money and also my data.
Kindly atleast update me that you are not able to provide the data.
So that we can port our number to other networks.
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Regards,
Customer Care
Tata Docomo