[Resolved]  Tata Docomo — Neglecting complaints by extending for long - Big Day Loot!

Address:Bangalore, Karnataka

On 215 Rs balance detection only 150 is credited back by 30 & 120 Rs. Still remaining 65 Rs is suppose to be credited back. Customer care informed that will credited by long back but, still not yet credited.. Credit back the 65 Rs at the earliest.. DoCoMo customer care sucks... They will take too much time too to solve or even for responding. Then finally they will say, as your complaint is for more than a week or 10 days so, we can't fix your issue.. Is that delay happened with me or with them! Their reply is all silly reasons and make customers fool :( My DoCoMo - [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We regret for the inconvenience caused to you.


We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Further we request you to provide us your correct alternate number to [protected]@tatadocomo.com for further assistance.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Tata Docomo.

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