[Resolved] Tata Docomo — Network Issue | |||||
I am unable to receive calls from certain circles(Bengaluru, Mumbai). I am working in IT field and currently looking for a job change. Certain employers are unable to reach me as they get a dialing tone but I don't get the calls. This makes them think that I'm dodging their calls. Afterwards, I get a message that I've got X number of missed calls. One time I got 8 missed calls message. This issue is hurting my career prospects. Now, I tried to register a complaint at their official site but unsurprisingly I got this message after I completed all the fields and clicked on submit. "Sorry, your complaint could not be raised. Please try again". (Also attached the screenshot) This is the reality of Docomo customer care. They don't have any dedicated number for complaints and when you submit the complaint on their site this happens. Was this information helpful? | |||||
Sep 13, 2016 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Aug 12, 2016 Tata DoCoMo Customer Care's response Dear vivek71003, As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com Thanks and regards, Tata Docomo, Customer care. | |||||
 2 Comments | |||||
Comments
Dear vivek71003,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards,
Customer Care
Tata Docomo
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards,
Customer Care
Tata Docomo
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
As per the conversation with our team, we regret the inconvenience caused to you. We request you to re-insert your SIM, also check with the other handsets and select the network operator manually as Tata Docomo in your handset. If the same concern persists we request you to revert to [email protected] with complete details to raise a complaint. 1. Error Message: 2. Problem since (no. of days): 3. Is it related to particular date & time (any specific time in the day): 4. Number of Signals (indoor/outdoor): 5. Town/city: 6. Area Name: 7. Landmark: 8. Pin code: 9. Alternate Contact No: 10. Sample number: 11. Handset Model: 12. Handset support GPRS: 13. Manual network selection done or not:
Regards,
Customer Care
Tata Docomo