Tata Docomo — Network problem in 513, sector 11 b, chandigarh | |||||
There is no network in my mobile no [protected] (At my residence kothi no 513, sector 11 b, chandigarh) since tata docomo have ported my mobile from cdma to gsm. I had lodged so many complaints with their executive mr. Gagandeep at mobile no [protected] and their area manager mr ram at mob no. [protected] but to no avail. My business is suffering badly for the last 15 days only due to deficiency in service by tata docomo. I can not spoil my business in these days of hard competition only due to negligence and deficiency in service on the part of tata docomo. I had also requested tata docomo to please give me alternate solution or port my number to any other service provider but to no avail Please do the needful Was this information helpful? | |||||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We regret for the inconvenience caused to you. As per your mail, we would like to inform you that your complaint (network connectivity) has already been registered on 30-MAY-2016 vide docket number[protected] and the same has been processed on 31-MAY-2016. Hence, as per the confirmation received from our concerned team, I regret to inform you that your current location falls in our low coverage area. We value your feedback and your concern has been escalated to the management. As and when feasible, a new site shall be planned for further enhancing the network. We will duly intimate you when we enhance our coverage to the location in question. Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location. We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.
Regards,
Customer Care
Tata Docomo
We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We regret for the inconvenience caused to you. As per your mail, we would like to inform you that your complaint (network connectivity) has already been registered on 30-MAY-2016 vide docket number[protected] and the same has been processed on 31-MAY-2016. Hence, as per the confirmation received from our concerned team, I regret to inform you that your current location falls in our low coverage area. We value your feedback and your concern has been escalated to the management. As and when feasible, a new site shall be planned for further enhancing the network. We will duly intimate you when we enhance our coverage to the location in question. Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location. We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.
Regards,
Customer Care
Tata Docomo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.