[Resolved] Tata Docomo — No get recharge benefit as received in message | |||
I have received a message on my number from my tata docomo service provider that recharge with Rs.55 and get Rs.35 talktime and all local & STD calls @30p/min for 56 days. and when i recharge with Rs.55, my call rates reduced to 30p/min. But i didn't got Rs.35 as a talktime. And when i talk about it wih the customer care they told me that i will get my talktime after 2 hours. But i didn't get my talktime and when i tried to call the customer care they have blocked my call. I am attaching two screenshot of messages one is about the scheme and the second is about the recharge. please solve my problem... My mobile number is [protected] Thanks Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that your concern regarding recharge benefits has been resolved.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Tata Docomo.
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that your concern regarding recharge benefits has been resolved.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Tata Docomo.
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.