[Resolved] Tata Docomo — no refund of deposit | |||
NON REFUND OF DEPOSIT AFTER DEACTIVATION - TATA POSTPAID Sir, I was a tata docomo postpaid customer, I took a free S.T.D & LOCAL calls plan.(RS 899) but due to excess bill amount i deactivated my postpaid number. that time i also complaint regarding excess bill amount but no action taken. I deactivated my postpaid number but till now don't receive my security deposit amount. And instead of giving refund the officials call me daily and disturb be and now its irritating, they tell me to pay my outstanding amount which also keeps fluctuation with each employee calling . When i ask about my deposit i am told that there is no deposit or the amount has been adjusted in bill or the deposit you will get by cheque in 50 days (everyone has different answers or ill rather say excuses). I deactivated my number on 5th October and i guess the number of days are now 68 .. These are some nonsense answers given by the employees. Please take action to expedite the matter.Highly dissapointed by the services Name: Karan Shah tata docomo postpaid no.: [protected] Present contact no.: [protected] Mumbai Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr. Shah,
We tried to speak to you personally over the call, to understand your concerns regarding refund related. However, we are unable to contact you, since your call was not answered.
We would like to inform you that your number has been permanently disconnected on 21/10/13 and security deposit amount of Rs. 500/- have been adjusted towards your bill for the invoice [protected]. Hence, kindly note that no refund is applicable on your number. However, please be informed that your account hold an outstanding amount of Rs. 355/-. We request you to clear the same.
For further assistance, write us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally over the call, to understand your concerns regarding refund related. However, we are unable to contact you, since your call was not answered.
We would like to inform you that your number has been permanently disconnected on 21/10/13 and security deposit amount of Rs. 500/- have been adjusted towards your bill for the invoice [protected]. Hence, kindly note that no refund is applicable on your number. However, please be informed that your account hold an outstanding amount of Rs. 355/-. We request you to clear the same.
For further assistance, write us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.