[Resolved] Tata Docomo — Non availability of network for more than 30 hrs...

biswajitparida89

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560016

Hi Team,

What is the current status of this issue??Whom you are trying to make fool?? Done Everything from my end as per your suggestion. Checked my call settings too..Every option under that disabled.. Why you are giving generic answer??? Just want to know how come you are confidentally saying it's a call forwarding issue ..Who is the technical person gave this information??Just want to know how he investigated??Want a high level investigation on this...As it's done by purposefully by someone...
I want the following inform when by whom it has activated.. Why you people are taking this much of time to resolve this.???Its been more than 24 hrs what is the progress on this issue...Take this issue on a high priority ...Resolve this ASAP..it's mine primary no..If anything goes wrong you people will be responsible for this... You can reach me at my secondary no [protected]/[protected]...PFA of my call settings details for your reference...Waiting for your quick and positive response...

Hi Team,

Just Want to inform you people got call again from one of your lady employee rather than giving solution she disconnected my call.
I asked very specific question but she not able to give information. Being a part of tata group Donot expect this type of cheap service at all
From you people. You are facing network issue you can reach me at [protected] no also..But want to know current status. As from yesterday facing problem like anything.As per the below suggestion did everything from my end but no luck.So do it from your end and resolve this issue ASAP.

My mobile number- [protected].
Call forwarding has activated in my sim to some unknown number without my knowledge. I tried to disable it, but No luck. So i contacted customer care. He gave me some instructions to do. I did the exactly same. But still my problem exists without solved. Your solution has not worked out.resolve this problem ASAP.

Regards,
Biswajit

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May 12, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Apr 11, 2017

Tata DoCoMo Customer Care's response Dear Customer,

As per the telephonic conversation had with our team, we sincerely regret any inconvenience caused to you. We would like to inform you that, call Forward service is a handset feature. To deactivate this service you have to follow below mentioned process: Settings > Call Divert > Cancel or Dial ##002#. Furthermore, we have not found any wrong deductions on your number from[protected] to till date. As you have been charged as per your usage for making calls. We value your feedback and forwarding the same to the management. We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

Thanks and Regards,
Customer Care
Tata DOCOMO.