[Resolved]  Tata Docomo — Non cooperative staff members of TATA DOCOMO BHOPAL

Address:

Bhopal, Madhya Pradesh

To whom so ever it may concern.
I applied for a COG connection with Tata Docomo in the month of April through a representative of TATA Docomo. After the formalities and lot of struggle only two of my numbers were activated out of four. After long hours of call and arguments for days my other two got activated.I actually had to fight and visit the local office for activation and argue as if I was fighting for independeance.The sales guy always had reasons for the faults.After the first billing cycle I got all my bills in which a new problem was observed. Firstly the numbers was not under COG connection due to which we were getting charged for calling between our numbers. Secondly for only one number I opted for unlimited plan, rental- Rs.899 but two of numbers had the same plan.When this problem was brought to the notice of TATA Docomo they advised me not to the bill as they will try to resolve the problem. As per the suggestion of TATA staff I didnot pay the bill because of which the services were bared. Again I had to give them requesting calls to activate the services. This drama happened for at least 2-3 days and finaly my services we activated. Till date my problem has not been resolved. My bill is outstanding.

After all this trouble the tension was not over on the 28/May/14 one of my no. was deactivated as I missed out on the bill amount of Rs.35 with my old service provider. I immediately paid my bill and visited the local Tata Docomo center in Bhopal for activation of my services. Since then its been four days and my number is still on hold. I registered my request on the call center but they had a simple answer -"sorry we cannot do anything from our end its the the local center which can help you". I have made 18 calls in a day to the representative of TATA but still my problem has not been resolved. I have been jugling between the office and the call center but no solution. To summaries I have really gone through tensions and embarrassment through this complete process. I have been ignoring my priorities at my work place as I have been wasting my time sitting at the TATA Docomo office in Bhopal. They never had any solutions. The sales managers keeps on blaming the superiors and the superiors have always been giving false excuses of the mails they are exchanging with HO.

So its my sincere advise to everybody please never take the service if TATA Docomo. They have the worst customer service any company can have. I am just waiting for three months to complete so that I can port to a better service provider.

Kind Regards,
Aditya S Rathore