Tata Docomo — Not get required amount of data as per offer.

kamal807

Address:	Panipat, Haryana, 132103
Website:	recharge.tatadocomo.com

R/Sir, I recharged my mobile with Rs. 119 from recharge.tatadocomo.com. There is a special recharge For my number, by recharge of Rs 119, I would get 400 MB 3G data and Additional 624 MB 3G data free upto 90 from the date of activation. But after recharge I get only 400 MB data. I called regarding this in the customer care, they said that 624 MB data free only for those whose SIM is less than 90 days old. But in the scheme it is not mentioned that SIM should not be older than 90 days, they mentioned only activation word, it doesn't mean SIM activation, it may mean that I would get 624 MB data whose validity is 90 days from the date of activation of this offer. They misguided in the offer. Please solve the problem. Screen shot of the problem has been attached. Thanking you Kamal parsad +91 [protected]

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Tata DoCoMo customer support has been notified about the posted complaint.

Dec 13, 2015

Updated by kamal807 My Tata DoCoMo contact number is +91 [protected]

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per the conversation had with our team, we would like to inform you that, upon verifying our records the recharge of RC 119 has been successfully done on your number on[protected] at 06.22PM credited with the benefit of 400MB 3G Data + Additional 624MB 3G Data FREE up to 90 days from Date of Activation for 28 days. Hence, there is no discrepancy on your account.

Regards,
Customer Care
Tata Docomo

giris56

from Mumbai, Maharashtra

I am also getting same problem. I cannot get remaining credit after 28 days.

Dear Tata Docomo support, can you resolve my issue? My mobile # [protected] & activated plan (Rs. 138 - 500MB + 524MB FREE upto 90 days) on 15-Jun-2016.