Tata Docomo — number barred without any prior notice

soumya11101

from Hyderabad, Telangana

Address:

Bangalore, Karnataka

I am using Tata Docomo prepaid connection mobile no ([protected]) for the past 1.5 years. Suddenly on 11-Dec-2013 i got a message stating that("your services are barred on non receipt of document"), after that I am unable to call or receive any more, I was surprised and called customer care. I was told to submit address and id proof documents. But how come without any notice the service will be disconnected just like that ? I was told that they have no information regarding this, the reply was "sorry for that", and service can not be resumed and you have to resubmit the documents. Their behavior is so rude towards the customer .

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Dec 12, 2013

Updated by soumya11101 I am using Tata Docomo prepaid connection mobile no ([protected]) for the past 1.5 years. Suddenly on 11-Dec-2013 i got a message stating that("your services are barred on non receipt of document"), after that I am unable to call or receive any more, I was surprised and called customer care. I was told to submit address and id proof documents. But how come without any notice the service will be disconnected just like that ? I was told that they have no information regarding this, the reply was "sorry for that", and service can not be resumed and you have to resubmit the documents. Their behavior is so rude towards the customer .

After calling so many times they told me that there is some problem with my document.I told them that i am using this for 1.5 yrs how the problem raises now..and they answered that it is company policy...

pls help me

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per our discussion over the call, regarding barring, we would like to inform you that your number is under out going barring due to non submission of documents. Hence, we request you submit your proof of documents in the nearest Tata Docomo outlet in Karnataka to activate your line.

For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.