[Resolved] Tata Docomo — Number disconnected

Kothuri Venu

from Hyderabad, Telangana

Address:	520012
Website:	Tata docomo

I am using the Tata docomo [protected] from past 1.year The company has disconnected the number saying sufficient kyc documents not submitted

When I approached Docomo office in Vijayawada city to submit the KYC documents the Docomo staff are not at all responding and saying number is permanently disconnected.

My number is having a balance of more than rs.500/-. Docomo is cheating the customers by looting the customers money. My banking transactions and my connections all are stopped because of number disconnected.

Kindly solve the issue

My present phone number is [protected]

K Venu babu

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May 10, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Mar 04, 2017

Updated by Kothuri Venu Now Docomo officials are insisting to submit the documents in Andhra state only. But I am living in Karnataka. Kindly make make it possible to submit the documents in Karnataka only

Mar 04, 2017

Updated by Kothuri Venu After activation of SIM([protected]). Within how many days my balance(more than rs.500/-) will be reloaded.

The Docomo store in Andhra is insisting to purchase a SIM([protected]). It's a loss for me

How the Docomo company is going to reimburse me for the purchase of new SIM.?

Verified Support

Mar 08, 2017

Tata DoCoMo Customer Care's response We would like to inform you that, as per our records currently your account belongs to Andhra Pradesh and for the same you need to visit Tata Docomo outlet at your location only. Further, I request you to visit any of your nearest Tata Docomo outlet and submit supported documents along with the Customer Application Form (CAF). However, charges applicable Rs.49/- and the activation process takes 4-5 days. Further, you will be duly intimated regarding your account balance post activation of your number.

Mar 11, 2017

Updated by Kothuri Venu Dear sir

Till now issue is not solved

I visited docomo store in vijayawada(andhra pradesh) but there are not taking giving the application form for number [protected].

Please give exact docomo office address in Vijayawada and manager number of that store so that i can visit that store and solve my issue. Please explain the issue to that office also so that process can be smooth. Already so many days over . Please reply immediately

Please note there is no mistake from my end. Then why i have to pay rs.49/- for charges

My present number [protected]

Mar 12, 2017

Updated by Kothuri Venu Please respond which docomo office address i have to approach to submit kyc documents.?