Tata Docomo — Number migration

kalirajan

from Pune, Maharashtra

Address:

Chennai, Tamil Nadu

I WANT TO CHANGE MY POST PAID CONNECTION TO PREPAID, SO THAT I GIVEN REQUEST TO TATA DOCO MO AT 13 NOVEMBER 2013, THEY GIVEN DOCKET NUMBER, THEN THEY TOLD YOU WILL BE IN THIS PLAN UPTO NOVEMBER 28 2013, I ASKED AGAIN NOVEMBER 28 2013, THEY TOLD I WILL BE ACTIVATE ON AFTER BILL PAYMENT, I PAID THROUGH ONLINE AND ASKED 29 DECEMBER, THEY TOLD IT WILL ACTIVATE ON 12 TH DECEMBER 2013, I ASKED 13 TH DECEMBER, THEY TOLD IT WILL ACTIVATE ON 28 TH DECEMBER, THEN I ASKED TODAY, YOU HAVE TO PAY THE BILL, THEN ONLY WE WILL TRY TO CHANGE, LAST MONTH ALSO I PAID THE BILL AND DID NOT USE. THIS MONTH ALSO THEY ASK TO PAY THE BILL, I DO NOT WANT TO CHEAT AGAIN. ANY ONE PLEASE GUIDE I AM CHEATED THROUGH TATA DOCOMO, I ASKED TO CHANGE MY CONNECTION TO OTHER NETWORK. SO THAT I GOT THE UPC CODE ON DECEMBER 13-2013, I GIVEN THE UPC NUMBER TO OTHER SEVICE PROVIDER, I DECIDED ON NOVEMBER 13 -2013, BUT STILL I AM SUFFERING THAT, EVEN CUSTOMER CARE OFFICER ALSO NOT SPEAKING PROPERLY. KINDLY SAVE ME FROM THIS PROBLEM, REALLY I FEEL VERY BAD AND DISTURBED LOT.
Contact number [protected],

+1 photos

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per the discussion over call, regarding the postpaid to prepaid migration issue, we would like to inform you that the complaint docket number[protected] has been registered with the resolution date as on 31-DEC-2013 15:00.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

kalirajan

from Pune, Maharashtra

Dear TATA DOCOMO,

Still i am waiting for the Change Post paid to Prepaid connection. I have sent the Address proof and 5 nos of photographs to your Kandhanchavadi branch, it will reach at today, after reaching that courier i will confirm,

Thanks

kalirajan

from Pune, Maharashtra

Dear TATA Docomo,

Why I have to wait still 7 days or the above request.

still what you need for migiration of Post pay to prepay, Really i feel bad of your service.

Thanks.

kalirajan

from Pune, Maharashtra

TATA Docomo,

Why [protected] number is not working? if others or working,

i got irritating, shall i go through court or some where else,

kalirajan

from Pune, Maharashtra

after the above complaint Finally TATA docomo changed my number Post pay to pre pay, now again the problem will started, They barred my number [protected], i received the message on 27feb2014 morning 8.25am. your number has been barred, after that i tried to customer care, that customer care officer told, my system was hanged, that is why i am not able to answer your call, please call after half an hour they charged at 0.50rs for every call, but still my problem has not been solved, as a buissiness pupil has with out contact number how can be, please save me from TATA Docomo, i do not know they are cheating or playing with me, i got irritating, shall i go through court or some where else, how to teach the lesson to TATA Docomo pupils, kindly consider this complaint as serious, when i got the Docomo sim on that day itself i got get irritation always, my whole time losing with figthing and requesting docomo customer care officers, please save my time. last five months i am complaiting and losing time with poor DOCOMO services, I told to custmer care officer i will complaint to Consumer court, they are simply saying whereever you can go, you go like that they are speaking. really i do not know about the value of consumer court and consumer complaints. with lots of pain.