[Resolved] Tata Docomo — Package not fullfilled

Manjunath Manju M

Address:

Shimoga, Karnataka

[protected] mobile SIM purchased for the reason is, 100 SMS free, call rates are at 30/ min, and 500 MB data free per month for 6 months as per the shopper promise and your company advertise flex in front of the shop.
After tele verification Rs 200 recharged .

It is very unfortunate that Rs 100 deducted with out any out going calls. ( For regular use, I am using 2 BSNL SIMS last 8 years I do not have problem with BSNL).

My question is why you are false advertise about your product to public. After remaining balance definetely I never use TATA Dacomo here after words.

This is unfair and unethical from such a big companies like you.

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered.
Kindly note that we have refunded the amount of Rs. 100 vide docket number ABAL[protected].

Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Tata Docomo.