Tata Docomo — photon max wifi

Address:

560099

Bought this photon max wifin dongle on 29th november, 2017. Now just 3 months later, i am informed that cdma will not longer work and i have to change over to gsm. When i visited your store in kormangala, bangalore to exchange the dongle, i was informed that they are out of stock and i should visit the e-city outlet. There i was informed that in place of my wifi dongle i will have to accept a single user dongle. I paid for a wifi dongle so why shoudl i accept a wifi dongle. As per the store people there is no wifi dongle, so i called customer care and they asked me to visit kormangala again.

This week i visited kormangala again, and they also offered me a single user dongle in place of a wifi dongle. I am not willing to accept a single user dongle when my requirement is a wifi dongle and i have paid for a wifi one.

I demanded that they offer me a wifi dongle in exchange or refund the money rs 1999 that i paid for this dongle only 3 months ago, which they shouldn't have sold in the first place knowing that it won't work in a few months. I am sure the decision to shift from cdma to gsm was not taken one sudden day.

I have written to their customer care and also escalated to their appellate, but they say we can't refund not give wifi dongle as its not in stock. Please advice.