[Resolved] Tata Docomo — Poor speed for Photonmax dongle

sree uthaman

from Aurangabad, Maharashtra

Address:	Pune, Maharashtra, 412101
Website:	www.tatadocomo.com

I took a Tata Photonmax connection on may 2016.It was promised that the download speed will be 7.2Mbps, but i was getting 15kbps . One of their tech support person visited my home to resolve this issue. But he said, he cant do anything about this. So i raised a complaint on this and they cancelled the connection and Photonmax device, box and all the papers are returned back to TATA DOCOMO sales agent Saurabh Singh, Sr account manager, who visited GE India Chakan .

I got a mail from [protected]@docomo.com as my refund will be given as cheque with in 30 days.I called them for more than ten times.Still no response from them.Worst service i have experienced ever.

i hereby attach the screenshot of mail which i got from listen team

+1 photos

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Mar 24, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Tata DoCoMo Customer Care's response "Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Customer care
Tata Docomo"

Verified Support

Feb 20, 2017