[Resolved] Tata Docomo — Postpaid connection

shyam1991

from Ernakulam, Kerala

Address:

New Delhi, Delhi, 110065

I have applied for tata docomo postpaid to prepaid change on 28/1/2017 and its almost 10 days till now no response from the providers. Meanwhile i went to shop directly and they said that request got rejected and they will make necessary steps with in a day. And now 2 days passed and i didn't get any response. I am not having time to meet that person daily to change my connection and I don’t want to pay bill unwanted.I am using this network for almost 8 years. If it continues i will port to other network.

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Mar 16, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Feb 08, 2017

Updated by shyam1991 tatadocomo number : [protected]
alternate number : [protected]
location : Calicut, kerala .
Note : i had produced my photo and idproof.

Verified Support

Feb 10, 2017

Tata DoCoMo Customer Care's response "Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO."

Verified Support

Feb 13, 2017

Tata DoCoMo Customer Care's response Dear Customer,

We tried to speak to you personally on your number. However, the same was not possible as the number was not reachable. We regret for the inconvenience caused t you. We request you to provide the details when and where you have submitted the documents for postpaid to prepaid migration to proceed further. Also, we would like to inform you that upon verifying our records we found that your request for number portability has been registered on 11-FEB-2017 with the Service Request number[protected] and resolution time for the same is 15-FEB-2017 17:09 hrs. Kindly note that it is not possible to register the request for postpaid to prepaid migration, if port out request was registered.

Thanks and Regards,
Customer Care
Tata DOCOMO.