[Resolved]  Tata Docomo — postpaid plans

Address:Bangalore, Karnataka

Sir. Sir me 2 month phle apna sim post paid karaya tab mughe bola gya ki std or local call 30 paisa. Charge hoga par jab bill aaya tab usme 36 paisa local or std 72 paisa charge kiya me customer service me dirage or dinesh se bat. Kiya dirag ne us samay 30 paisa ke hissab se bill generet kiya or bola plan change kar dijiye me bola Thik hai diraj ne plan change kiya wo bole 30 paisa all call local or 45 paisa std charge hoga me bola Thik hai par Abhi mera plan 45 local or std kar diya hai me bat kiya to wo log bol rhe hai ab change nhi hoga. Mughe btaya gya tha ki30 paisa charge hoga mme postpaid nhi kara rha tha par bar bar bol kar ye log plan btaye jab post paid kara liya tab ye log problum solve nhi kar sakte please sir mera help kariye mera mobile number hai [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that at present you are in 499 plan which has been activated on your number on 05-Oct-2014. Kindly note that the request for plan change has been already registered in our records and the plan will be activated on your number on 05-Nov-2014 with 299 plan.

Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata DOCOMO.

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