Tata Docomo — Prize not given while 4 months passed

I won a prize on Tata Docomo Facebook page on 10 june 2014 .I have given them scanned copies of all documents but then too 4 months have passed but they dont even reply to my messages now.I filled a report previously but they havent done anything yet.
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Tata DoCoMo customer support has been notified about the posted complaint.
Oct 21, 2014
Updated by nirbhay01
Why you guys are not giving the prize?
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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