Tata Docomo — promo before the hellotune

Address:Udupi, Karnataka

i paid appropriate charges to activate the hello tune on my number but the company is playing an advertisement for 10 seconds when someone call me, i did not pay for people to listen to company advertisement and when i contacted the customer care, each time they said that they have removed the promo but they never did, no matter how many times i call them regarding the issue
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Dec 29, 2013
Updated by Karan Bhambhu
my number is [protected]
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Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak to you personally over the call, to understand your concerns regarding the caller tune promo service issue. However, we are unable to contact you, since your call was switched off.

Hence, we would like to inform you that we are unable to deactivate the promo as per the TRAI guidelines.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

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