[Resolved] Tata Docomo — Rate cutter plan rc23/- charged twice - refund

mahesh.gvvd

Address:	533105
Website:	tatadocomo

On 09.08.2016 at around 4 pm, i have recharged for rc23/- (rate cutter plan) from my mobile. i have not received any confirmation. so that after few minutes later i have recharged from net banking for rc23/- again & deducted from my bank a/c accordingly. today while checking my balance, balance got deducted in mobile.
Kindly arrange to refund the amount for which you have charged twice for the same rate cutter plan for the same period.
Mobile no.[protected]

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Sep 14, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2016

Tata DoCoMo Customer Care's response Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Aug 14, 2016

Tata DoCoMo Customer Care's response Dear Customer,

As per the conversation with our team, we regret the inconvenience caused to you. In this regard, we would like to inform you that a complaint regarding Recharge related concern which was registered vide docket number PRRG12943291 has been closed stating that the balance of Rs.23/- was refunded with the docket number ABAL[protected] on 13-AUG-2016 09:37AM.

Thanks and Regards,
Customer Care
Tata Docomo