[Resolved] Tata Docomo — Receiving bill of closed account after 6 years | |||
I had closed my account more than 5-6 years back with number[protected] with Tata Indicom (now called Tata DoCoMo). All of a sudden few weeks back I started receiving email every alternate day giving outstanding of Rs 356. Upon questioning Tata DoCoMo is asking for few billing details and saying account was not closed properly. How would I remember billing details after 5-6 years? and I am 100% sure that there was no outstanding while closing account. In fact I am in USA for more than 2.5 years now. Tata DoCoMo is not ready to close account to stop harassment of emails every alternate day. This is a serious harassment to me and a mental torture from Tata DoCoMo. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
4 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally over the call, to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.
Hence, we would like to inform you that as per our records we have not found any details of cancellation and we request you to kindly provide us your alternate contact number which will assist us in doing the needful.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally over the call, to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.
Hence, we would like to inform you that as per our records we have not found any details of cancellation and we request you to kindly provide us your alternate contact number which will assist us in doing the needful.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
If you read my complain properly, I am in USA since almost 3 years now then how can you reach me?
I had emailed to [protected]@tatadocomo.com and they are asking me all details about my account number etc? How can I remember account details after 6 years of time?
And if you saying that you don't have my cancellation request then was TATA SLEEPING till now that I dint receive a single email or communication for 5-6 years and all of a sudden all email chains?
AND THE MOST FUNNIEST PART IS - I AM RECEIVING EMAIL "YOUR SERVICES WILL BE SUSPENDED IF PAYMENT IS NOT DONE"
BOSS THIS NUMBER HAS BEEN CLOSED/CANCELLED 6 YEARS BACK. BE LOGICAL.
DONT WASTE EVERYONE's TIME. USE SYSTEMS TO MAKE YOUR AND EVERYONE's LIFE EASY INSTEAD OF INCREASING YOUR AND EVERYONE's WORK.
I had emailed to [protected]@tatadocomo.com and they are asking me all details about my account number etc? How can I remember account details after 6 years of time?
And if you saying that you don't have my cancellation request then was TATA SLEEPING till now that I dint receive a single email or communication for 5-6 years and all of a sudden all email chains?
AND THE MOST FUNNIEST PART IS - I AM RECEIVING EMAIL "YOUR SERVICES WILL BE SUSPENDED IF PAYMENT IS NOT DONE"
BOSS THIS NUMBER HAS BEEN CLOSED/CANCELLED 6 YEARS BACK. BE LOGICAL.
DONT WASTE EVERYONE's TIME. USE SYSTEMS TO MAKE YOUR AND EVERYONE's LIFE EASY INSTEAD OF INCREASING YOUR AND EVERYONE's WORK.
BTW, My number is there in the signature of my complain. I cant post my cell number here.
Also, kindly call me in US hour and not India hours otherwise you'll again reply saying I did not pick the phone.
Also, kindly call me in US hour and not India hours otherwise you'll again reply saying I did not pick the phone.
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.