[Resolved] Tata Docomo — Recharge amount not credited | |||
Hi, I did online recharge of rs 500 Where it was saying full talk time. After recharge through tata docomo website by selection option of full talktime, your customer care saying that i did recharge for other scheme. i have sent them screen shot also where it is showing full talktime. i did recharge under number [protected]. If you have 2 different scheme with same amount and system having confusing for that, it is not my fault. i want my money back or recharge which i did. Really this is irresponsible and dis satisfied service Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
It has been more than a week but i did not get any response from your team. I have sent mail also and you team asked for 48 hours on 15 dec, As today is 19 dec, more than 48 hours, we did not get any response from your team. Is this your customer satisfaction and service level agreement? I have attached mail in which your team told to resolve issue in 48 hours.
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"""Dear Mr. Darji,
We tried to speak to you personally over the call to understand your concerns regarding reactivation however, we were unable to contact you, since your call was not answered. Further, we request you to provide us your correct alternate number to [protected]@tatadocomo.com for further assistance.
Kindly note that, your number has been permanently disconnected on 11-DEC-13 due to un registered for tele marketing. Further, we would like to inform you that once the number is permanently disconnected again you cannot get the same number.
Thanks and Regards,
Customer care,
Tata Docomo.
We tried to speak to you personally over the call to understand your concerns regarding reactivation however, we were unable to contact you, since your call was not answered. Further, we request you to provide us your correct alternate number to [protected]@tatadocomo.com for further assistance.
Kindly note that, your number has been permanently disconnected on 11-DEC-13 due to un registered for tele marketing. Further, we would like to inform you that once the number is permanently disconnected again you cannot get the same number.
Thanks and Regards,
Customer care,
Tata Docomo.
Hi Team,
I have recharged for my wife for 251 on 18th July 2014 but it was not credited to the account. But it was debited to my credit card.
This is the second compliant.
My Personal mobile no :[protected]
Thanks
Jegan
I have recharged for my wife for 251 on 18th July 2014 but it was not credited to the account. But it was debited to my credit card.
This is the second compliant.
My Personal mobile no :[protected]
Thanks
Jegan
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Customer Care
Tata DOCOMO.