Tata Docomo — recharge donot get active even after confirmed recharge

Address:Churu, Rajasthan

sir, i recharged my [protected] on 9 sept.2014 evening for special tarrif by 42 Rs & they had to give me rates on net 3 sec for 1 paisa, off net local 2 sec for 1 paisa & 3 STD sec for 2 paisa but i am not getting this terrif & there is no way to complain to tatadocomo even on docomos web site donot get it register & i tried for 30 min. but form cannot be filled completely this happened 2nd time to me.
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding recharge benefits. However, we are unable to contact you, since the call was not answered. Further we would like to inform you that your recharge of Rs. 42 has been updated in our records with full benefits. Further we would like to inform you that for Rs. 42 recharge you will get Local On Net 1p/3sec, Local Offnet 1p/2sec, STD 2p/3sec ALL LL 1.5p/sec.First 60 sec @1.2p/sec which is valid for 60 days.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

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