Tata Docomo — Recharge was not successful due to operator issue

My 3G data pack was about to expire by Sep 20, 2015 at 11.59 PM. So i recharged my number for extension of that existing data validity ( 1900 MB of 3G data ) with 156 through PAYTM at 11.21 PM on Sep 20, 2015, payment was successful but the transaction with DOCOMO was not successful because of the OPERATOR DOWN issue, so the transaction was queued for processing. This caused me lose the remaining data of 1900 MB and the reason i recharged for 156 is to extend the unused data. But later at 5:31 AM on Sep 21, 2015 the transaction was processed from DOCOMO side. I contacted the customer care to get this sorted out, but though i selected ENGLISH language i was connected to Kannada section and i was made to disconnect the call with customer representative ( not even forwarded it to English section ). After that disconnection i was not allowed to get connected with customer reps. I want this to be clarified. My mobile number : [protected]