[Resolved] Tata Docomo — Refund not received

shashank.449

from Pune, Maharashtra

Address:	New Delhi, Delhi, 110065
Website:	www.tatadocomo.com

Hello,
I am still awaiting my Cheque for RS 3079.
Against the closure of my Photon Postpaid Account number[protected]Phone number [protected] )
I have not got my cheque its been about 6 months.
I have complain to [protected]@tatadocomo.com (Service no M[protected] for 3 times, every time they call up and say that we have forwarded to concern head department, assuring me to get this in a week, but its been approx 6 months now, No cheque has arrived.

Please do the needful as soon as possible, need my money back and also compensation for the delay and such negligence

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Sep 19, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Tata DoCoMo Customer Care's response Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Aug 19, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the telephonic conversation with our team, you have expressed dissatisfaction towards delay in providing the refund cheque. We are sorry for the inconvenience caused and we assure you that your problem is being addressed. In this regard, we would like to inform you that we have registered your complaint with the docket number[protected]. Kindly bear with us in the interim.
Thanks and Regards,
Customer Care,
Tata Docomo