[Resolved] Tata Docomo — Regarding 131 smartlife plan | |||
I did recharge for 131 smartlife plan . But I didn't get any benefit as mentioned in website. When contacted customer service I got wrong answer that I didn't get recharge benefit because I did recharge through HDFC net banking. Docomo is misguiding customers through website and through customer care service too. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I already mailed regarding this complaint to [protected]@tatadocomo.com yesterday. But didn't get any response and when contacted 121 and online chat I got wrong answers today morning. I know here a Docomo representative will ask for my number and contact details . For your kind information I am not intersted to share my contact datails in a public place and I think nothing to do with contacting docomo again as i already contacted 3 times and didn't get solution. I posted my bad experience with Tatadocomo here not hoping that I can find solution . I just wanted to let others know my experience with docomo. It might be useful for others. Hope Docomo will think about improving their way of treating customer.
Reply
Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.
Finally I got a reply from "[protected]@tatadocomo.com". Below is the message.
"I would like to inform you that, upon checking our records thoroughly a recharge of Rs.131/- was successful on your number dated[protected] and your account have been credited with the benefits as Endless Music for 100 Min, validity of 60 days."
Still I didn't understand why the give wrong information in web site as 90 rupees talk time and 500MB 3G data per month on recharge with 131 rupees smartlife pack. May be a way to make profit by fooling customers.
"I would like to inform you that, upon checking our records thoroughly a recharge of Rs.131/- was successful on your number dated[protected] and your account have been credited with the benefits as Endless Music for 100 Min, validity of 60 days."
Still I didn't understand why the give wrong information in web site as 90 rupees talk time and 500MB 3G data per month on recharge with 131 rupees smartlife pack. May be a way to make profit by fooling customers.
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