Tata Docomo — Regarding 999 recharge

kuldip

from Mumbai, Maharashtra

Address:

Panipat, Haryana

dear, i have recharged my phone on dated 10 oct 2014 of rupees 999.In which you are providing full talk time and 4GB 3G data. Sir, full talk time has been credited in my core balance* but 4GB 3G data has not been credited* in my core balance. when i talked to customer care they denied from this offer. But when i recharged, you were offering the4GB data with full talk time as i sent you a snap shot of offer. I have recharged on dated 10-oct-2014 *Tranc -[protected].* I contacted to customer care by twitter, Facebook, By calling and By mail. you are requested to solve this issue soon.Its been a long time to resolve this little issue. Thanks *kuldip singh * *[protected]*

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Singh,

We regret for the inconvenience caused to you.

As per discussion over call, please be informed that our team is already working on this concern.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata DOCOMO.