[Resolved] Tata Docomo — Regarding deduction of balance | |||||
Dear Sir, Today I recharged for 251 INR. Docomo provides 125 inr currency as a offer plus 1GB 3G data. After some time while browsing, unnecessarily 15.9 INR got deducted for Glamour villa VAS followed by 49 INR for "Bhojpurinama" video. Sir without my permission Docomo deducted 65 rupees currency, without my consent like before. Please notify Docomo to RETURN MY MONEY. OR THIS FRUSTRATED DOCOMO CUSTOMER WILL SHARE "CONS" OF DOCOMO IN SOCIAL NETWORKING SITES..Thank u sir Was this information helpful? | |||||
Oct 31, 2015 Complaint marked as Resolved Mistakes happen everywhere, I would really appreciate Tata Docomo who credited the deducted balance. Thank you both consumercomplaints team along with Tata Docomo team. Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Dear Customer,
Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Regards,
Customer Care
Tata Docomo
Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Regards,
Customer Care
Tata Docomo
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
We would like to inform you that, Glamour Villa and Bhojpurinama Video services are activated by you on[protected] and[protected] through SDP_WAP mode and hence the balance of Rs.64.9/-(15.9+49) has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.64.9/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] soon.
Thank you Tata Docomo for your kind reply and valuable time.
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I am also attaching the snapshot of messages I received from Docomo after deducting money without my consent.