Tata Docomo — Regarding issue of duplicate sim card

As i am docomo customer since 13 years Today I got my phone showing emergency calls only so i went to docomo store for issuing duplicate simcard and they assured it will activated within 3 hours but till time the same should not be activated As i am a businessman got severe suffer and they again told to me it may take 3 days and i am also enquired through customer care but they told me it will take 24 to 36 hours so I am and my business got upset today
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