Tata Docomo — regarding recharge amount, customer support team

Address:

560089

I had recharged for ₹14 pack with ₹11+5 sms valid for 28 days on 24/11/2018. For which i got confirmation also

Hi! Recharge successful, mrp rs.14, validity:28 days, 11tt+5 sms-28 days, tranc id: [protected]. Thank you - tata docomo.

I didn't get any balance for calling after recharge.

I reported the literally 5 times issue, to customer support team. There everyone speak in hindi hardly no one understands kannada (Local language) and handful people can communicate in english.

Then i got the message on 27/11/2018 as mentioned below.

Recharge with minimum rs 23 once every 28days to use outgoing on expiry of pack, else o/g will be barred on expiry & i/c in 15 days. [protected]@ tatadocomo.com

I recharged on 28th

Hi! Recharge successful, mrp rs.26, validity:28 days, 20tt+5 sms-28 days, tranc id: [protected]. Thank you - tata docomo.

I have not spoke for more than 5 minutes

But today on 2/12/2018, insufficient balance could not make a call.

I appreciate the cheaper rate in this network. But the worst management and customer support team. Mind it we are still using tata docomo though it has not updated to 4g