Tata Docomo — Rejection of mnp application without any valid reasons‏

Address:

Pune, Maharashtra

I am a customer of Tata Docomo since last December 2013. Due to change in my employment i am required port my no. to Idea as my new employer has all his employee numbers with Idea. I am trying to port my number since August 2014, but every time Tata Domoco representatives has different reasons for rejection of my number portability application. For confirmation of portability they have called me atleast 2 to 3 times but they never call me if they had any problem with the application. The procedure for portability takes atleast 10 days to complete. I have applied 4 times till date and all the times they have rejected the application. On 29th of December i have again applied for portability & once again they have rejected the application. I had a call with Mr. Harish (Ref. No.[protected] on 10-Jan-2015 to confirm the reason for rejection & he said that as my request to change the plan is yet active they have rejected the application. Later on he said that the application is rejected due to incorrect UPC code entered by Idea. I think he don't even know the actual reason for rejection. Secondly i have requested for lower rental plan to cut of some cost i am bearing due to error of some other person. Also i had requested for immediate activation of the plan & the your representative have told that the same will be done within 72 hours, but the same is not yet activated. Minimum Rs. 400 per month i am paying for the connection, which needs to be reimbursed by you. Now i am fully fed up with the procedures, your careless attitude & the way you treat your customers.

I REQUEST YOU TO LOOK INTO THE MATTER ON PRIORITY BASIS. I NEVER EXPECTED SUCH KIND OF BEHAVIOUR FROM YOUR REPUTED COMPANY. KINDLY TAKE SOME IMMEDIATE ACTION.

DETAILS:
NAME : Pratik
NUMBER : [protected]