[Resolved] Tata Docomo — removal regarding the promo for caller tune service. | |||
I am a Tata Docomo GSM Prepaid customer, I've activated caller tune for a monthly rental of Rs.36/- and song selection charge of Rs.20/- I've activated this service for hearing my favorite songs to my callers, but now the complaint is the service provider are playing their Advertisement before my Caller Tune. Its (promo) approximate length is 7 secs. I want to stop this promo before my caller tune. I've complained regarding this in the customer care (198) and also mailed them [protected]@tatadocomo.com but the are saying that its the rule of TRAI. As a customer am paying the rent for hearing the song, not to hear the promo of the service provider. So please help me to deactivate this promo from my caller tune. my number is [protected]. Previously i have registered a complaint in this page but their reply for that is as quoted "Dear Customer, As per the discussion over call, regarding the promo for caller tune service we would like to inform you that as per TRAI guidelines we are unable to deactivate the promo before the song. For any assistance mail us at [protected]@tatadocomo.com. Thanks and Regards, Customer Care Tata Docomo." But as for attachment shown below the same company ( TATA DOCOMO ) has resolved the same problem for the other customer who posted the complaint in this page . Then what is the problem for them to resolve mine?? Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
ok waiting for your soon response, hope you will be solving my problem soon.
[protected]...check this number, the promo service of this number is already deactivated by you, so why not in my case, i need to be deactivated as soon as possible.i am paying rental charges so that the caller could listen the song, but you are adding those unnecessary stuff which i dont want to be played.so kindly solve it out.
As per the attachment shown below previous complaint on this network has been resolved and you service provider have cut the intro prompt for the customer complaint posted here .But for me now you are again calling and telling that it is as per TRAI regulation . That means for that customer you disobeyed TRAI rules & regulations?? If so ill forward my complaint like that to TRAI . seriously you are making fool of customers . You people are telling this is mentioned in TRAI website but not providing Link for that ??. Just share the link here so that all people will came to understand.
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Its already 9 days gone still i dnt receive feedback, if soon you are not taking any step i will be forced to take and severe action, so kindly short out the issue as soon as possible.
Dear Customer,
As per the discussion over call regarding promo before caller tune service, we request you to kindly provide us the attachment which will assist us in doing the needful.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per the discussion over call regarding promo before caller tune service, we request you to kindly provide us the attachment which will assist us in doing the needful.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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Thanks and Regards,
Customer Care
Tata DOCOMO.