[Resolved] Tata Docomo — request for posted paid to prepaid on dt 17.06.17, but yet not done, and paid lot of money due to your miscommunication

SACHIN NAGARKAR

from Pune, Maharashtra

Address:	Pune, Maharashtra, 4110030
Website:	tata docomo Help line no

Dear team
I, sachin ashok nagarkar, ph no [protected],

My one request for migration (Post paid to prepaid) from your tatat docomo store, j m road pune opp blagandharv natya mandir pune maharashtra.
Tatat docomo store person mr balaji, ph no [protected]

Caf no [protected] dt 17.06.2017 and paid rs 160.

I paid my all dues rs 896 or some thing dt 17.06.17
For first 2 months he put request or not i don’t know, but i paid 2 months rent rs 800 without using any call,
After taking many follow up, store told me your request is accepted and your ph no converted in to postpaid to prepaid, now you want to pay only rs 199 for prepaid for life time use,

Now you are sending me a bill of rs 777 (Pending for last two months),
Just check last 5 months data, i not used any single call or data used

Already i paid lot of rent to you without using, why i suffer for your mistake,
I call to your help line no for many times, but they told me our executive will call you regarding this, still no call received by me,
I requesting you to take a corrective action,

I will not pay any single amount to you, i will port my number and i will go to consumer court,

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Jan 5, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Nov 22, 2017

Updated by SACHIN NAGARKAR Dear Team
I, sachin Ashok Nagarkar, Ph No [protected],

My One request for Migration ( Post paid to prepaid) from your Tatat docomo store, J M Road Pune opp Blagandharv Natya mandir Pune Maharashtra .
Tatat docomo store Person Mr Balaji, Ph no [protected]

CAF No [protected] Dt 17.06.2017 and paid Rs 160 .

I paid my all dues rs 896 or some thing dt 17.06.17
For first 2 Months he put request or not I don’t know, but I paid 2 months rent rs 800 without using any call,
After taking many follow up, store told me your request is accepted and your Ph no converted in to postpaid to prepaid, now you want to pay only Rs 199 for prepaid for life time Use,

Now you are sending me a bill of rs 777 ( pending for last two months),
Just check last 5 months data, I not used any single call or data used

Already I paid lot of Rent to you without using, why I suffer for your mistake,
I call to your help line no for many times, but they told me Our executive will call You regarding this, still no call received by me,
I requesting you to take a corrective action,

I will not pay any single amount to you, I will port my number and I will go to consumer court,

Verified Support

Nov 24, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 27, 2017

Tata DoCoMo Customer Care's response We regret the inconvenience caused to you. We would like to inform you that a complaint regarding delay in processing postpaid to prepaid migration and billing has already been registered with the Service Request number[protected] and it is expected to be resolved by 28-NOV-2017 10:35 hrs. Kindly bear with us in the interim.