Tata Docomo — Security deposit

Address:

400063

Sir,

I the user of Tata Docomo no. [protected] had lodged a complaint no.[protected] with customer care on 15th Jan 2016. The complaint is as following.

I had purchased the device from Saurabh (+91 [protected]) and Meenakshi (+91 [protected]) on 19th June. I paid Rs 2000 for the device and Rs 899 as security deposit. They assured me that I would receive an invoice and a receipt via post for the payment I made. I haven't received those yet.
I continuously followed with them for the same. And I have called them so many times now, that they have stopped receiving my phone call.
So I turned towards Tata Docomo Customer care for help. And I gave them the same information.

And they 'resolution' they provided me is that they closed my request because they dont have a receipt no.

And its not just this. I had lodged another complaint over 2 months back, that the device has connectivity issues, due to which I am no longer able to use the device. I have to stand near the window. And the call drops every 15 mins.

You can verify the records to check if any calls have been made from the device in the past two months.

Now the last thing I can do is to request you to find an appropriate resolution for where I will pay the outstanding bill minus the security deposit.

If such a resolution is not provided, I have no qualms in stating that I will not make the remainder payment.