[Resolved] Tata Docomo — sending bill even after multiple request to close my account

[Resolved] Tata Docomo — sending bill even after multiple request to close my account

E evr renga from Coimbatore, Tamil Nadu

I have been using tata docomo photon for past 3 years. I have lost my photon device 3 months back and raised complaint to terminate my ac... I have paid the due till my last useage and then they said we will initiate the termination process.. Even though i have paid my dues in person and request multiple times to close my ac [protected]for past 3 months, docomo refused to do so... N keep on sending rental bills... Now they said that i hav to pay the rental for the 3 months to close my ac... Intentionally they delayed the process of termination and now asked me to pay the rental for that lost device.. Should i pay for not using single kb? Or for choosing docomo? Was this information helpful? No (0) Yes (0)
Dec 31, 2017 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Nov 14, 2017 Tata DoCoMo Customer Care's response Dear Customer, We have received your complaint and we will ensure it is resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Nov 16, 2017 Tata DoCoMo Customer Care's response As discussed, we would like to inform you that your Photon connection was disconnected permanently on 28-SEP-17. Further, an adjustment of Rs.890/- was already provided on your account. Hence, further adjustment is not applicable. Hence, we request you to clear the Outstanding amount of Rs.2620/- to avoid payment remainders. Please use your Photon Account Number[protected] to make the payment.
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Comments

Prem Singh Tomar

from Ichalkaranji, Maharashtra

I, Prem Singh Tomar was CONSUMER for Tata DoCoMo Wi-Fi ([protected]). For the same, I complained to customer care & they confirmed to me that Bill was generated due to technical error since it was under safe custody. Now they are messaging continuously that you've to pay full balance.
So requesting to take appropriate action on the same

Dheep Vijay Dakshah

from Bengaluru, Karnataka

Hi team,

Please let me know what are the duplicate sim charges ?

I have officially changed my name, I have Affidavit too and Aadhar card in the new name. So will there be any charges to change my name in my Docomo Account ?

[protected]
DHEEP VIJAY DAKSHAH
BANGALORE