Tata Docomo — Sent for a free ride(round n round) on opting Tata Docomo 3G Wireless Data Plan, not activated even after 2 days

Address:

Pune, Maharashtra

Opted for Tata Docomo 3G Wireless broadband data plan under corporate user. Its one of the worst experiences I ever had with any of the telecom service providers. It started with submitting of documents (19th Nov)- Gaurav Pandey (GP) don't have proper info about different documents needs to be submitted and committed service will get activated within 24 hours (by 20th Nov evening). Though he never issued new device/dongle and requested to use his as there was some issues, I agreed and when called up services desk [protected](on 20th Nov evening for tele activation), reps say 'address and/or reference verification is pending and will done within 24 hours'. So, to inform what i'm going through called up the GP(and explained what I got to know from Cust Reps), he committed 'Service will activated within one hour'. When I tried around 10 PM neither service is activated not GP was picking up the call. When I called service desk in the noon (21st Nov), still i'm pending with 'address and/or reference verification is pending and will done within 24 hours'. So to inform when i called GP, to my amaze he is saying confidentially that 'Service was activated yesterday evening'. Due to over commitment and undervalued values they served to me I lost a day of online training (which cost me around $499 and non recorded). I'm end up paying them and taking granted for free ride.