[Resolved]  Tata Docomo — SERVICE COMPROMISED

Address:

Bangalore, Karnataka

Respected Sir, 29/10/2014 SUB: CHANGE OF PLAN FROM TATA DONGLE TO PROTON MAX WI FI With respect to the above, I was using TATA DONGLE from 02/09/2011, and then I wanted to change to TATA MAX WIFI on 3rd august 2014 I went to your KAMMANAHALLI unit opposite to JALVAU VIHAR Bangalore. Your sales man told to pay RS 2500/- and in exchange for my old TATA DONGLE he was willing to pay RS 400/- . I wanted an adapter for which he charged me RS 400/-. Then he gave me a device and the adapter and told me JUST PLUG IN AND USE NO NEED FOR SOFTWARE AND THE SAME DEVICE NUMBER WILL CONTINUE. But when I checked my account I was shocked to note the following. DEVICE NUMBER[protected] DT 15/9/2014 RS 700/- PAID DT 28/10/2014 RS 795/- PENDING DEVICE NUMBER[protected] DT 05/8/2014 RS 600/- PAID DT 02/09/2014 RS 700/- PAID DT 27/10/2014 RS 1400/- PAID When I went to your KAMMANAHALLI unit opposite JALVAU VIHAR BANGALORE, for not updating the records HE BLUENTLY DENIED EVERYTHING and refused to accept his mistake. Sir please tell me why 2 device numbers for 1 single device when your sales person told me the old number will continue for the new device. Now all my money has gone for this double payment because of his negligence. Sir kindly looks into this and does the needful. I have already spent RS 500/- for petrol for going to this unit, they say come tomorrow he is on leave. Sir my money is already with you so kindly DO NOT INTERUPT INERNET SERVICE FOR MY DEVICE till this dispute is resolved. My mobile is not working so kindly communicate to my email address. With regards VASANTH KUMAR COPY TO : CEO TATADOCOMO NEW DELHI