[Resolved]  Tata Docomo — Settlement

Aug 25, 2014

Updated by veerendramuppa Hi Team
My Tata docomo modem number is (photon plus) [protected] ..
My customer relationship number is[protected] .
I have used this a year back and I have done settlement payment when I have stopped using tata docomo photon data card.
I got settlement amount mail recently as a defaulter stating that they will proceed for legal action if amount is not paid I am afraid as the customer contact number is not working and the legal cell is not reachable.
My current contact number is [protected] Unfortunately I misplaced this transaction slip of last payment as it is almost a year Can you please help in this regard

Thanks
Veerendra

Aug 31, 2014

Updated by veerendramuppa Hi Team

Can you please contact my current number [protected]

As your customer care not able to contact I am really afraid as I am not able to avail the discount facility from tatadocomo
also this wrong communication like in the complaint I have updated my mobile number and you people searching for the registered mobile number which is old and disconnected one this will delay closure of the issue

As per communication earlier
I need the following information
1. Last payment details with in your records
2. Services disconnection requested date:
3 services disconnected on:date and amount payable for tata docomo at the time of disconnection of the service

The mail which is sent by TATA Docomo is ordered to pay the due amount of 3600 missing all the above information
with out the above information the customer care executive told there is no such tracking facility available with them
Then now my question is how the bill amount of 3600 is showing 3600 in their records and making me as a defaulter
Unfortunately I have moved from bagalore to channai and chennai to bangalore twice so I don't have that bill reciept whic hi have payed Rs 900 as settlement amount at the time of connection closure


Thanks
Veerendra