[Resolved] Tata Docomo — sim become inactive

Supriya Nair

from Hyderabad, Telangana

Address:

500085

Hello docomo,

I have been using docomo number for the past 6 years. For the first few years i was using it for outgoing and incoming calls. Later i used it only for my whatsapp. One day suddenly my whatsapp crashed and when i call the customer care, it says it is an invalid number. Then i came to know that my number became a free number.

Can you please clarify what you mean by a free number? And when it is released again into the market, can anybody retrieve my bank passwords/whatsapp messages? Is it recycled and disconnected from all the connections that i made previously? What is the security that you are providing to me as your customer? My docomo mobile number was ([protected])

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Feb 8, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.