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[Resolved]  Tata Docomo — SIM card

Address:Bangalore, Karnataka

Hi, My name is Vijay kumar and my docomo number is [protected]. I bought a tata docomo sim card after submitting my address proof, id proof and photo. I have lost my number now and I want to deactivate the old number to get new number. The issue is customer care guys are saying that the number is not in my name. I am pretty sure that the number is in my name. I am not sure how to verify this as customer care won't provide any other information. Please help.
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Aug 18, 2014
Updated by d.s. vijay kumar Hi,

Adding to the above,

City: Bangalore

Q1) I submitted my docs to dealer. What if dealer has submitted someone else's documents? (I know it is little strict now. I am talking about buying a SIM 15 months ago)

Q2) The bottom line is, I want either block the SIM card or order a duplicate SIM. How will I do it if I don't know in whose name the documents are entered?

Q3) I am just afraid as the SIM card can be mis-used. I hope you understand.
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Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
Dear Mr. Kumar,

We regret for the inconvenience caused to you.

We are unable to process your request, further we request you to provide us your correct alternate number to [protected]@tatadocomo.com for further assistance.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.
Reply
today i buy new sim card and it is activate on 10 pm but ata that time there is no response means sim card not registered so plz registered my sim card number and activate
Reply

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